At the heart of everything we do are our core values – ROPES: Reliability, One Team, Professionalism, Excellence, and Safety.
These values define who we are, how we work, and the standard we uphold in every shift, every event, and every interaction.
R – Reliability
We value team members who are dependable and prepared.
Attend all shifts on time
Bring the right equipment
Communicate early if you’re unable to complete a rostered shift
Reliability builds trust—with our team, our clients, and the communities we serve.
O – One Team
We achieve more together.
We put the team ahead of personal success
We build each other’s capabilities
We trust one another to deliver
No matter how strong the individual, our strength lies in unity.
P – Professionalism
We lead with pride and purpose.
Learn every aspect of your role and do it to the best of your ability
Look, speak, and dress like a professional
Maintain qualifications and deliver high-quality, detail-oriented work
Be enthusiastic and optimistic about our future
Professionalism is not just how we act—it’s who we are.
E – Excellence
We don’t settle—we strive.
Operate with discipline and integrity
Follow and uphold our standards
Commit to quality outcomes
Learn, improve, and correct what isn’t right
Excellence is our commitment in a competitive world.
S – Safety
Safety is good business.
The safety of our crew, clients, and participants is non-negotiable
We deliver care with vigilance
We proactively reduce risk and prevent injury
Safety is the foundation of everything we do.
