Information 1300MEDICS Receives
When training with us
We collect personal information, such as your name, address, email address and date of birth, telephone number (including mobile number), unique student identifier, or credit card details and training information such as existing certificate. We also collect sensitive information such as your health information (e.g. do you have a disability that will affect your learning).
When applying to work for us
We collect details of your employment history, qualifications and experience, references and uniform sizing, immunisation status and pre-existing medical conditions.
When engaging our services
We collect information such as your name, contact information, address, and employer information.
When receiving care from us
We collect information such as your name, contact details, next of kin, medical history and health information.
What are the purposes for which 1300MEDICS may collect, hold, use and disclose personal information?
1300MEDICS collects, holds, uses and discloses personal information for the purposes of providing its services, working with clients and venues to investigate incidents, conducting its business and communicating with you.
Some examples of the specific purposes for which we collect, holds, uses and discloses personal information includes the following:
- provision of our First Aid Training;
- provision of Event Medical/First Aid services;
- contacting former customers in relation to training renewals;
- managing, operating and improving our website,
- Applications for employment;
- Enquiries regarding booking our services;
- improving 1300MEDICS services; and
- marketing and sale of products and services
- providing clinical services
How do 1300MEDICS collect and hold that personal information?
1300MEDICS usually collects personal information directly from you (for example if you send us an email, call us or submit personal information to our website).
However, there may be occasions where 1300MEDICS collects your personal information from a third-party service provider (such as through a Registered Training Organisation partnership).
We may share your health and personal information (as authorised by the Health Services Act 1988) for quality and safety purposes. This would be limited to disclosing your information to entities responsible for investigating failures in quality and safety and for health system quality and safety oversight, such as government departments, other health service entities. Any such sharing would be subject to and comply with existing data security and storage requirements set out in the Health Privacy Principles and Information Privacy Principles. The sharing and using of information is designed to address any quality and safety issues that may have affected you to ensure they inform continuous service improvement.
When we collect information at events, venues and worksites this information may be shared with a person conducting a business or undertaking (PCBU) for the purpose of investigating health and safety incidents.
You can always choose to deal with 1300MEDICS anonymously (or by providing a pseudonym), unless it is impracticable for us to deal with you on that basis.
Personal information collected by 1300MEDICS is stored on various secure internal databases and physical documentation is stored securely on site at our office locations. We use a secure destruction service to dispose of physical personal information when required.
When you visit our website, the details collected include your server address, domain name, type of browser, the date and time of your visit, what you have read and downloaded at our site and the previous site you visited.
We use the information about visitors to our site to assess the number of visitors to our site, to help us improve our site and in the legitimate course of our business.
If you send an email to us, it is likely to contain personal information about you including information enabling us to identify you.
If we receive personal information from you in an email transmission, we will use the information that is necessary to respond to your email or carry out business arising from it.
We monitor emails that we send and receive for business and administration purposes.
We do not sell personal information. We take reasonable steps to protect the confidentiality of personal information we receive and to ensure it is not subject to misuse or unauthorised access.
Retention of Information
We only retain information, including email messages, for as long as it is reasonably necessary for our business purposes.
Accessing your personal information
We have measures to ensure that the information it holds about you is accurate, complete, and up-to-date before acting on it. You can access the personal information 1300MEDICS holds about you by making a written request and where information is inaccurate 1300MEDICS will take all reasonable steps to correct the inaccuracy.
Contacting 1300MEDICS about privacy issues
If you wish to review the accuracy of any personal information we hold concerning you, discuss how we treat personal information or discuss any aspect of this privacy statement please contact our Privacy Officer, on 1300 633 427or [email protected]
